03 · Managed Services
Your IT, Fully Managed. So You Can Fully Focus.
Cloud, network, security, and 24/7 support, fully owned by NXTCROSS with enterprise-grade SLAs.
Live operations health
All services monitored continuously. Automated alerting, instant escalation, and proactive remediation.
- 99.98% production uptime
- <30 min average response time
- Multi-cloud expertise
- ISO 27001 aligned processes
Uptime
99.98%
Avg Response
4 min
Tickets
1,240+
API Gateway
OPERATIONAL
Auth Service
OPERATIONAL
Database Cluster
OPERATIONAL
CDN Edge
OPERATIONAL
Worker Pool
OPERATIONAL
Firewall rule updated
SLA Tiers
Basic
Custom
- Business hours support
- Monthly health checks
- Cloud monitoring
- Patch management
Standard
Custom
- 24/5 support
- Bi-weekly reviews
- Backup & DR
- Network management
- Security baseline
Enterprise
Custom
- 24/7 priority support
- Dedicated TAM
- SOC integration
- Multi-cloud
- 99.99% SLA